Welcome to our online store!

Shipping and Delivery FAQs

How will my order be shipped?

Big Thought Publications is based in Pretoria and we use Fastway Couriers to get your order to you as quickly as possible.

For areas outside Fastway Courier’s coverage, we use the ordinary mail service through SAPO. Collections from our Pretoria office are by appointment only.

If you have an alternative shipping method that you would prefer to use rather than the above, then please let us know at the time of placing your order and we’ll see what we can do.

How can I track the status of my order?

Once your order ships, we will forward you an email confirmation containing your shipment tracking number so that you can follow your order through to delivery. You may track the order at www.fastway.co.za.

Do you ship internationally?

Yes, we do, but we will contact you with a quotation before shipping. Free shipping does not apply.

What happens if my items get lost in transit?

The first thing to do is contact Fastway Couriers and quote the tracking number that was sent to you in your shipment confirmation email. If Fastway cannot locate your order, we will lodge an enquiry on your behalf. Please contact us if you have any questions.

What happens if an item is missing from my order?

In the rare case that we have missed an item from your order, please contact us and we will arrange for the item to be delivered straight away.

Can you deliver to my work address?

Absolutely! Please include the business name in the delivery address of your order so the delivery driver can find you easily. A signature will still be required on delivery.

Do you deliver to P.O. Box addresses?

Not if we send the order by Fastway, but if you indicate that you would like it to be sent to your P.O. Box then we will send it by ordinary mail through SAPO, no problem.

Will I have to be home when my order arrives?

You’ll have to sign for the delivery, so if you’re not home when the Fastway courier arrives, Fastway Couriers will leave a calling card and rearrange the delivery to authorise delivery without a signature.



RETURNS

What is the process for refunds?

We will provide you with a refund or exchange where goods are faulty, or where they are damaged on delivery (if reported within 7 days of receipt).

Please contact us for more details or to initiate a refund.